Privacy Policy

Together Tech Labs Ltd is a UK-based technology company that builds software products designed to help families, carers, and professionals manage complex information and services more easily.

We develop web applications and digital tools, including products that help parents organise documents, records, and information related to education, healthcare, and support services.

For the purposes of data protection law, Together Tech Labs Ltd is the data controller for the personal data described in this Privacy Policy unless we tell you otherwise.

Company name: Together Tech Labs Ltd | Email: hello@togethertechlabs.co.uk

We may collect and process the following personal data: your name, your email address, messages or information you send through contact forms, mailing list signup details, account information for certain products or services, and technical or usage data such as browser type, device type, pages visited, and general website analytics information.

Depending on the product or service, we may also process information you choose to upload, enter, or organise within our applications.

We do not intentionally collect more personal data than we need.

We collect personal data in a number of ways, including when you fill in a contact form on our website, sign up to our mailing list, contact us by email, create an account for one of our products, use our website or web applications, interact with our emails, pages, or product features, or when analytics technologies collect information about how visitors use our website.

Some information is provided directly by you, and some is collected automatically through your use of our website or services.

We use personal data to respond to enquiries and messages, provide information about our company, products, and services, manage mailing list communications where you have chosen to receive them, provide access to user accounts and product features, operate, maintain, and improve our website and applications, monitor performance, usage, and reliability, support security, prevent misuse, and protect our services, meet legal, regulatory, or compliance obligations, and develop and improve our products and services.

We will only use your personal data where we have a valid legal reason to do so.

Under UK GDPR, we rely on one or more of the following legal bases: consent, contract, legitimate interests, and legal obligation.

We rely on consent where you choose to sign up to marketing emails or mailing lists, or where consent is otherwise required. We rely on contract where processing is necessary to provide a product, service, or account you have requested, or to take steps before entering into a contract.

We may rely on legitimate interests where processing is reasonably necessary for operating our business, improving our services, responding to enquiries, maintaining security, and understanding how our website is used, provided those interests are not overridden by your rights. We may also process personal data where necessary to comply with legal or regulatory obligations.

Our website may use cookies and similar technologies to keep the website functioning properly, understand how visitors use the site, improve performance and user experience, and measure the effectiveness of pages or communications.

Analytics tools may collect information such as IP address or approximate location, browser type, device information, pages viewed, time spent on pages, and referral sources.

Where required by law, we will ask for your consent before using non-essential cookies or analytics technologies. For more information, please see our Cookie Policy.

We may use trusted third-party service providers to help operate our website, products, and business. These may include providers for cloud hosting, email delivery and mailing list management, website analytics, user authentication, databases and storage, customer support tools, and AI APIs used in some products.

These providers process personal data on our behalf where needed and are required to handle it securely and lawfully.

We may update the specific providers we use from time to time. Where third-party providers process personal data for their own purposes, their own privacy policies may also apply.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure hosting environments, access controls, encryption in transit where appropriate, authentication and account protections, monitoring and security processes, and limiting access to personal data to those who need it.

No method of transmission over the internet or electronic storage is completely secure, but we work to use appropriate safeguards and to reduce risk.

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, regulatory, tax, accounting, or reporting obligations.

Retention periods may vary depending on the type of information and the reason we hold it. For example, contact form enquiries may be kept for a reasonable period to manage and respond to communications, mailing list data is kept until you unsubscribe or we no longer operate the list, account information may be retained while an account is active and for a limited period afterwards where necessary, and analytics data is typically retained according to the settings of the analytics provider we use.

When personal data is no longer needed, we will delete it or anonymise it where appropriate.

Under UK data protection law, you may have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request erasure of your personal data in certain circumstances, request restriction of processing in certain circumstances, object to processing based on legitimate interests, request transfer of your data where applicable, withdraw consent at any time where we rely on consent, and complain to the Information Commissioner's Office (ICO).

If you would like to exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the ICO via www.ico.org.uk.

Our website may include links to third-party websites, services, or applications, including web applications developed or hosted separately from the main company site.

If you follow a link to a third-party site or service, their own privacy policy and terms may apply. We are not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to read the privacy policies of any external sites or services you use.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business operations.

When we make changes, we will update the last updated date at the top of this page. Where appropriate, we may also take additional steps to let users know about significant changes.

If you have any questions about this Privacy Policy or how Together Tech Labs Ltd handles personal data, you can contact us at hello@togethertechlabs.co.uk.

Together Tech Labs Ltd | Email: hello@togethertechlabs.co.uk